Terms and Conditions

About Us

"ZenCore" SIA
Reg number: 40203566035
VAT number: LV40203566035
Legal Address: Rīga, Antonijas iela 8 - 3, LV-1010
Email: support@micaguide.com

Payment Methods

We accept the following payment methods for our services:

• Credit/Debit Cards (processed securely via Stripe)
• Bank Transfers in EUR (SEPA and SWIFT)
• Cryptocurrency

All prices are displayed in EUR. For cryptocurrency payments, the conversion rate will be calculated at the time of payment.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. By using our services, you consent to our use of cookies as described in our Cookie Policy. You can manage your cookie preferences through your browser settings.

3.1 Nature of Products - Digital Products

All products sold on our Site are digital and will be delivered electronically via email or download link upon successful payment.

By purchasing, you acknowledge that you are granted a non-exclusive, non-transferable license to use the materials for personal or internal business purposes only. You may not resell, redistribute, or share the purchased documents with third parties.

3.2 Delivery of Digital Products

Upon successful payment, digital products will be delivered electronically via download links or email. It is your responsibility to ensure that the email address provided is correct. Download links may be time-limited or have a maximum number of downloads.

3.3 Prices and Taxes

All prices are listed in EUR and are inclusive of VAT where applicable. Additional charges, if any, will be displayed at checkout. Prices are subject to change without notice. Customers outside the EU may be responsible for applicable duties or taxes in their jurisdiction.

3.4 Payment

We accept the following payment methods: Credit/Debit Card and cryptocurrency payments. Payments are processed securely through third-party payment gateways. We do not store your payment details.

Nature of Products and Limitations of Use

All products sold on this Site are digital document templates, specifically designed to serve as general guides for MiCA and DORA compliance. These templates are intended for informational and educational purposes only. They should be carefully reviewed and adapted by each client to fit their unique business, legal, and regulatory needs.

• Disclaimer of Responsibility: We do not provide any warranty, guarantee, or assurance of regulatory approval or compliance outcomes when using our templates. We do not guarantee that these templates will meet the specific requirements of any regulatory authority.
• Use of External Specialists: Clients are encouraged to seek independent legal, compliance, or regulatory advice to review, modify, and tailor the templates to their own business.

3. No Refund Policy

Due to the digital nature of our products, all sales are final. Once a document is purchased and downloaded, it cannot be returned or refunded. By completing your purchase, you acknowledge and agree that no refund or cancellation will be issued under any circumstances. You further acknowledge that you are purchasing a customizable template and not a fully tailored compliance document.

4. Intellectual Property

All documents, templates, and materials available on our Site are the exclusive property of MICA Guide. You are granted a limited, non-exclusive, non-transferable license to use the purchased templates solely for your business purposes. Any redistribution, resale, or unauthorized reproduction of our documents is strictly prohibited.

5. Limitation of Liability

To the fullest extent permitted by law, MICA Guide and its directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use our products, including but not limited to:

• Regulatory rejections or delays
• Loss of business or anticipated profits
• Errors or omissions in any document, or reliance on any template's content

By purchasing our products, you agree that it is your responsibility to assess and assume any risks involved in adapting and submitting these documents for regulatory purposes.

6. Indemnification

You agree to indemnify, defend, and hold harmless MICA Guide, its affiliates, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from:

• Your use or misuse of the templates or services
• Failure to comply with applicable laws or regulations
• Any modifications or adaptations made to the templates

7. No Guarantees or Warranties

Our templates are sold "as is" without warranties or guarantees of any kind, express or implied, including but not limited to:

• Fitness for a particular purpose
• Completeness, accuracy, or reliability of the content

We disclaim any responsibility for the success or failure of applying these templates for regulatory compliance or approval. We do not warrant that the use of these templates will be error-free or that they will fulfill the specific compliance requirements of any regulatory body.

8. Additional Services

If you require customization or assistance beyond the provided templates, you may contact us to discuss additional support. Any such assistance, if agreed upon, will be subject to separate fees and terms.

Buyer Responsibility and VAT Information

The buyer is solely responsible for the accuracy and correctness of all information provided during the purchase process, including but not limited to:

• Company registration details
• VAT identification number
• Business address
• Contact information

Important Notice Regarding VAT Fraud: The use of false or invalid VAT identification numbers, or providing details of non-existent companies, constitutes tax fraud and is a criminal offense. Such actions may result in:

• Legal prosecution
• Financial penalties
• Immediate termination of services
• Reporting to relevant tax authorities

We reserve the right to verify any provided VAT numbers and company information through official databases and may request additional documentation to confirm the authenticity of the provided information. By making a purchase, you confirm that all provided information is true, accurate, and complete.

9. Governing Law and Jurisdiction

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of Latvia. By using our Site and purchasing our products, you agree that any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Latvia.

10. Amendments

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued use of the Site and purchase of products after any changes constitutes your acceptance of the revised Terms.

11. Contact Us

For any questions or concerns regarding these Terms, please contact us at: support@micaguide.com